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Front Office Supervisor
1 month ago
COMO The Halkin is a 41-bedroom hotel in London Belgravia, offering a unique blend of luxury and wellness. We are seeking a skilled Front Office Supervisor to join our team.
Key Responsibilities:
- Reporting to the Front Office Manager, you will oversee the smooth operation of the department, ensuring exceptional guest service and maintaining our high standards.
- You will lead by example, demonstrating your passion for guest satisfaction and contributing to our 'surprise and delight' culture.
- Assess guest issues and take prompt action to resolve them, ensuring a positive experience for all guests.
- Oversee the handling of special room requests, special accommodation needs, and billing instructions.
- Ensure the proper handling of VIP guests and long-stay guests, providing personalized service and attention to detail.
- Supervise the work of your team, maintaining motivation levels and providing coaching to enhance performance.
- Review group arrivals and liaise with reservations to ensure a seamless stay.
- Maintain effective communication with other departments, keeping all Front Office employees informed of important issues.
Requirements:
- You will have a background in luxury hospitality, with previous experience in supervisory roles.
- A proactive approach, self-driven attitude, and excellent attention to detail are essential.
- Knowledge of Opera is highly desirable, but not required.
What We Offer:
- A competitive salary of £33,600, plus an expected average annual service charge of £3,600.
- Employee rates for all COMO Hotels and Resorts properties worldwide.
- Three complimentary nights' stay in any COMO Hotel or Resort worldwide.
- Employee discounts on Nobu London.
- Career development opportunities.
- A lucrative bonus for introducing someone to any COMO property.
- An exciting calendar of wellness and engagement activities.
- Access to free financial advice and an Employee Assistance Programme.
- Free meals on duty.
- Free uniform and laundry service.
- Twenty-eight paid holidays per year, increasing with service.
- NEST Auto-enrollment Pension.
- Company Sick Pay.