Jeopardy Resolution Specialist

3 weeks ago

Irlam, Salford, United Kingdom First Recruitment Group Full time

About the Role:

The Jeopardy Lead will play a crucial role in monitoring delivery and assurance tasks, alerting Service Desk Analysts when tasks may fall into a jeopardy status.

Support Service Desk Analysts with residential and B2B installs/activations, identifying at-risk orders and faults with a focus on SLA adherence.

The ideal candidate will have experience in a service operations environment, excellent network provisioning and diagnostics knowledge, and strong vendor management skills.

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