Claims Handler

Pacifica Group Ltd is seeking a skilled Claims Handler to join our team based in Houghton-le-Spring. As a Claims Handler, you will be responsible for providing world-class customer support related to repairs of White Goods, TV, and Tech Products.

• Provide exceptional customer service on all aspects of the call, including answering inbound calls and handling web chat enquiries.
• Undergo any training and development as required and complete any online training courses when assigned through Pacifica's Learning Hub.
• Assist Management in carrying out training needs identified with other colleagues.
• Jobs raised in line with requirements set out per client following training briefs rules and processes.
• Ability to handle escalations from customers in line with clients and company procedures.
• Keep complaints logs updated and make sure these are recorded properly and resolutions are followed up.
• Full ownership of call handled to resolve customer issue.
• Maintain internal relationships with Engineers, Engineering Support, and Warehouse teams.
• Encouraging Trust Pilot/NPS feedback with customers.
• Comply to Data Protection Act rules.
• Carry out any administrative duties assigned by management in day.

• Excellent communication skills.
• Flexible working approach.
• Problem Solving skills.
• Drive / Self-motivation.
• Excellent knowledge and understanding of client requirements to be the "Expert" in your field.
• Capable of working in a fast-paced environment.
• Capable of multi-tasking.

• Regular company events.
• Company pension.
• Free on-site parking.
• Availability to work hybrid.