Retail Trainee Manager
3 weeks ago
About Majestic Wine
Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. Our company has undergone an ambitious transformation and turnaround programme, resulting in record market share growth, a new and improved product range, a new website, and six new stores with a pipeline for future expansion over the next five years.
The Role
We are looking for a dynamic, ambitious, and driven individual to join our team as a Trainee Manager. This 12-month development programme will give you a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager.
Key Responsibilities
- Drive store performance by maximising sales opportunities and optimising KPI performance.
- Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
- Sell the story not the discount, demonstrating and sharing your passion for product with customers through an in-depth knowledge of our range.
- Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
- Take accountability and pride for the physical appearance and maintenance of your store.
- Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
- Continuously identify opportunities to make improvements which will optimise the operational running of the store.
- Ensure you remain fully compliant, safe, and legal by following internal policies and processes.
- Take ownership of your own development, utilising the support and resources available.
Knowledge & Skills Required
- Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
- Ability to deliver exceptional customer experience and service to every single customer.
- Prioritise and strategically problem-solve in high-pressure environments.
- Self-motivated, able to thrive when working alone and as part of a team.
- Can-do attitude with a passion for seeing problems through to solutions.
- Adaptable and resilient to meet the ever-changing demands of our business.
- Excellent communication and time management skills.
- Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
- Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.
What's in it for you?
- Competitive salary and performance bonus.
- Up to 20% staff discount.
- Career development opportunities.
- Fantastic incentives to explore our different vineyards.
- Contributory company pension plan.
- Life assurance.
- Uniform provided.
- 29 days holiday, including public and bank holidays.
- PLUS invites to wine tasting events.
- Access to Retail Trust.
Job Specifics
- Contract: Permanent.
- Hours: 39/45 hours per week.
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