Retail Trainee Manager

3 weeks ago


Henley on Thames, Oxfordshire, United Kingdom Majestic Full time

About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. Our company has undergone an ambitious transformation and turnaround programme, resulting in record market share growth, a new and improved product range, a new website, and six new stores with a pipeline for future expansion over the next five years.

The Role

We are looking for a dynamic, ambitious, and driven individual to join our team as a Trainee Manager. This 12-month development programme will give you a detailed understanding and experience of all operational, service, and leadership standards expected to become a future Majestic Store Manager.

Key Responsibilities

  • Drive store performance by maximising sales opportunities and optimising KPI performance.
  • Deliver exceptional market-leading customer service to drive business growth through customer loyalty and repeat purchases.
  • Sell the story not the discount, demonstrating and sharing your passion for product with customers through an in-depth knowledge of our range.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store.
  • Involvement in all operational tasks to establish a thorough understanding of the day-to-day operations of running a Majestic Wine store.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe, and legal by following internal policies and processes.
  • Take ownership of your own development, utilising the support and resources available.

Knowledge & Skills Required

  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service to every single customer.
  • Prioritise and strategically problem-solve in high-pressure environments.
  • Self-motivated, able to thrive when working alone and as part of a team.
  • Can-do attitude with a passion for seeing problems through to solutions.
  • Adaptable and resilient to meet the ever-changing demands of our business.
  • Excellent communication and time management skills.
  • Wine knowledge is beneficial, but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications.
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What's in it for you?

  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities.
  • Fantastic incentives to explore our different vineyards.
  • Contributory company pension plan.
  • Life assurance.
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • PLUS invites to wine tasting events.
  • Access to Retail Trust.

Job Specifics

  • Contract: Permanent.
  • Hours: 39/45 hours per week.


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