Customer Experience Strategist
2 days ago
About the Role: As a Customer Experience Strategist at Harnham, you will be responsible for developing and implementing data-driven strategies that drive customer engagement and revenue growth. You will work closely with our marketing, product, and commercial teams to create targeted campaigns that deliver impactful results.
Key Responsibilities:
- Analyzing customer behavior and trends using customer data platforms and SCV systems to identify opportunities for growth.
- Developing and implementing cross-sell strategies to maximize customer value across product ranges.
- Driving customer segmentation and profiling to uncover potential areas for revenue generation.
- Partnering with marketing, product, and commercial teams to create targeted, data-backed campaigns.
- Building and optimizing dashboards and reports to provide clear insights to senior stakeholders.
- Ensuring data quality and governance to support effective business decisions.
- Mentoring BI and insights teams to encourage innovation and a data-first mindset across the organization.
Desired Skills and Experience:
- Strong experience in customer insights or analytics roles within the retail e-commerce industry.
- Advanced knowledge of tools like SQL, Power BI, and Tableau for data analysis and visualization.
- Proven expertise in customer segmentation, profiling, and behavior analysis to support business objectives.
- Experience leveraging SCV platforms to improve customer engagement and retention strategies.
- A track record of creating and implementing cross-sell and upsell strategies to drive business growth.
- Strong leadership and mentoring capabilities to develop teams and enhance collaboration across departments.
Salary: £600 per day, estimated annual salary: £360,000 - £400,000 based on 180-200 working days per year.
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