Airport Service Delivery Specialist

4 weeks ago


Luton, Luton, United Kingdom Apcoa Parking Full time
Service Delivery Assistant - Luton Airport

We are seeking a skilled Service Delivery Assistant to join our team at Luton Airport. As a key member of our team, you will be responsible for delivering exceptional customer service to our clients. Your primary duties will include receiving and storing customers' vehicles, ensuring smooth handovers, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Drivers will be familiar with each car's controls and alarm systems before receiving from the customer.
  • Ensure smooth and prompt handover of customers' vehicles while storing keys securely.
  • Drive and care for all customers' vehicles carefully, while ensuring all valet procedures are fully complied with.
  • Understand and be fully familiar with our systems and equipment.
  • Monitor the car park and its activity consistently through regular patrols and deter criminal activity while always maintaining a high visual presence.
  • Check the appearance of the car parks and working areas, taking action to ensure that company standards are achieved and maintained.
  • Provide front-line support in the event of equipment failure or customer distress.
  • Work with all managers and staff to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities.
  • Collaborate as part of a wider team.

Requirements:
  • Evidence of strong communication and interaction with the public.
  • Full UK Driver's License with significant driving experience.
  • Basic IT Skills, MS Word, Office etc.
  • Ability to multi-task.
  • Able to work under pressure.
  • Excellent verbal communication skills.
  • Smart and professional attitude.

We Offer:
  • Hourly rate of £12.51.
  • Employee Discount.
  • Training and Development.
  • Pension.
  • Uniform.


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