Night Front Office Coordinator

4 weeks ago


Newport, Newport, United Kingdom Celtic Manor Resort Full time

Job Summary

We are seeking a highly skilled and experienced Front Office Agent to join our team at the Coldra Court Hotel. As a Front Office Agent, you will be responsible for providing exceptional customer service to our guests, handling check-ins and check-outs, and maintaining a high level of professionalism at all times.

Key Responsibilities

  • Welcome and check-in guests, ensuring a smooth and efficient experience
  • Process payments and handle guest queries in a timely and professional manner
  • Work collaboratively with the Front Office team to achieve excellent customer service standards
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements

  • Previous experience in a Front Office role, preferably in a hotel environment
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain a high level of professionalism
  • Basic computer skills and knowledge of hotel systems

What We Offer

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a prestigious hotel brand


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