Machine Learning Scientist

3 weeks ago

London, Greater London, United Kingdom Monzo Full time
Transform Customer Support with Machine Learning

We're revolutionizing customer service at Monzo by leveraging cutting-edge machine learning techniques. As a key member of our Operations team, you'll play a pivotal role in developing and deploying advanced ML models to enhance customer support experiences.

With a focus on human-in-the-loop systems, you'll work alongside data scientists, engineers, and product managers to create a seamless and efficient customer support experience. Your expertise in machine learning will be instrumental in understanding customer problems, predicting and routing issues, and optimizing support workflows.

This is a unique opportunity to join a fast-paced and innovative team, working on a product that's changing the face of banking. If you're passionate about machine learning, customer support, and making a real impact, we'd love to hear from you.

Key Responsibilities:
  • Develop and deploy advanced machine learning models to improve customer support experiences
  • Collaborate with cross-functional teams to design and implement human-in-the-loop systems
  • Work with data scientists to analyze customer data and identify areas for improvement
  • Design and implement machine learning-based solutions to optimize support workflows
What We Offer:
  • A competitive salary and benefits package
  • The opportunity to work on a cutting-edge product with a talented team
  • Professional development and growth opportunities
  • A flexible and remote-friendly work environment

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