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Infrastructure Support Specialist

2 months ago

London, Greater London, United Kingdom McCabe & Barton Full time
Job Description

Job Title: 1st / 2nd Line Support Analyst - Windows, Office

Job Summary:

We are seeking an experienced Infrastructure Support Analyst to join our dynamic IT team at McCabe & Barton. As a key member of our team, you will provide 1st, 2nd, and 3rd-line support, managing both on-premises and cloud-based infrastructure across the UK and Europe.

Key Responsibilities:

  • Manage IT ServiceDesk operations, ensuring timely and effective resolution of hardware and software issues.
  • Provide technical support for network infrastructure, including Cisco switches and Meraki Wi-Fi systems.
  • Collaborate with global IT teams to ensure seamless support and maintenance of infrastructure.
  • Develop and maintain strong relationships with stakeholders to ensure effective communication and issue resolution.
  • Stay up-to-date with the latest technologies and trends in infrastructure support, ensuring our team remains at the forefront of industry developments.

Requirements:

  • Strong experience in infrastructure support, including user account management and device setup.
  • Proficiency in Windows 10/11, Office 365, Active Directory, and Azure Cloud technologies.
  • Ability to work independently and as part of a global IT team.

What We Offer:

  • A competitive salary of 80k + Excellent Benefits.
  • A dynamic and supportive work environment with opportunities for growth and development.
  • The chance to work with a leading financial services firm and contribute to the success of our IT team.