Retail Store Manager Leader

6 days ago


Shepherds Bush, United Kingdom Zachary Daniels Recruitment Full time

**Job Title:** Retail Store Manager Leader

We are seeking a motivated and customer-focused leader to join our team as a Retail Store Manager Leader at Westfield White City. This is a key leadership role where you will partner with the Divisional Manager to drive store performance, lead a dynamic team, and ensure customers enjoy a top-tier experience every time they visit.

The successful candidate will have at least 1 year of experience in a leadership role within a premium retail environment and a proven track record in team development, with a focus on delivering excellent customer service and exceeding sales targets. They will also have strong commercial awareness and the drive to meet and exceed sales goals.

Key Responsibilities:

  • Support the Divisional Manager in daily store operations, ensuring high standards are consistently met.
  • Lead, motivate, and develop the team to provide excellent customer service through effective product knowledge and strong communication skills.
  • Drive sales performance and work with the team to achieve and exceed KPIs.
  • Stay up-to-date with products, promotions, and marketing activities, and pass on this knowledge to your team.
  • Handle customer concerns with patience and professionalism, escalating issues when necessary.
  • Oversee stock control processes, including delivery management and loss prevention.
  • Assist in staff development through mentoring, training, and ongoing performance feedback.
  • Ensure operational compliance with company Health & Safety, administrative, and security procedures.
  • Maintain a clean, organised store environment, including the back office and stock room.
  • Contribute fresh ideas and insights to management meetings, helping to shape the store's success.

Salary Range: £32,000 - £36,000 per annum + 10% Bonus


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