German Doner Kebab Service Lead
2 weeks ago
Job Title: Service Lead
Location: West End, Glasgow
Job Type: Full-time
Industry: Food and Beverage
Report to: General Store Manager
About Us:
German Doner Kebab is a leading fast-casual restaurant chain, offering a unique blend of traditional Turkish and modern British cuisine. Our restaurants are known for their vibrant atmosphere, friendly service, and delicious food. We are committed to providing an exceptional customer experience and fostering a positive working environment for our team members.
About the Role:
We are seeking an experienced and skilled Service Lead to join our team in West End, Glasgow. The successful candidate will be responsible for managing the Front of House area, ensuring exceptional customer service, efficient operations, and a positive working environment. The ideal candidate will have previous experience in a similar role, preferably in the food industry, and possess excellent leadership, communication, and time management skills.
Main Responsibilities:
- Manage the Front of House area, including staff supervision, customer service, and operations.
- Develop and implement strategies to improve customer satisfaction, increase sales, and enhance the overall customer experience.
- Train and develop team members to achieve their full potential and contribute to the success of the restaurant.
- Monitor and control stock levels, waste, and supplies, ensuring cost-effective operations.
- Implement health, safety, and security measures to prevent accidents and maintain a clean and hygienic environment.
- Collaborate with other departments, such as Kitchen and Bar, to ensure seamless service delivery.
- Provide excellent customer service, responding promptly to customer complaints and resolving issues efficiently.
- Contribute to the development of new initiatives, menus, and promotions to drive business growth.
- Support the General Store Manager in coordinating staff schedules, rotas, and HR matters.
Requirements:
- Prior experience in a similar role, preferably in the food industry.
- Excellent leadership, communication, and time management skills.
- Able to maintain a safe and healthy work environment, adhering to company policies and procedures.
- Familiarity with POS systems and ability to process transactions accurately.
- Ability to lift heavy objects and stand for long periods.
- Availability to work flexible hours, including evenings, weekends, and holidays.
What We Offer:
- Competitive salary package (£28,000 - £30,000 per year).
- Comprehensive benefits, including medical insurance, pension scheme, and paid holidays.
- Opportunities for professional growth and development, including training and career progression.
- A fun and supportive work environment, with a focus on teamwork and collaboration.
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