Community Systems Manager

16 hours ago


Portsmouth, Portsmouth, United Kingdom Pick for Britain Full time
Job Summary:
Pick for Britain seeks a skilled Community Systems Manager to oversee the Occurrence Reporting Tool and provide first-line help desk support. This role involves managing system access issues, handling incident progression, and ensuring data compliance with GDPR regulations.

About You:
We're looking for an experienced professional with strong leadership skills, attention to detail, and excellent communication abilities. Your expertise in IT systems management and customer support will be invaluable in this role.

Responsibilities:
- Manage and maintain the Occurrence Reporting Tool
- Provide first-line help desk support for NC Units and user community
- Handle incident progression, logging faults, issues, and change requests
- Ensure data input and retrieval comply with policies and regulations

Benefits:
- Estimated salary: £35,000 - £45,000 per annum
- Opportunity to work remotely with flexibility
- Collaborative and dynamic work environment

Requirements:
- 2+ years of experience in IT systems management or customer support
- Strong leadership skills and attention to detail
- Excellent communication and problem-solving abilities

How to Apply:
Please submit your application, including your resume and a cover letter, outlining your relevant experience and qualifications.
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