Ticketing Operations Manager

1 month ago


Derby, Derby, United Kingdom ASM Global - Europe Full time

About Becketwell Live

Becketwell Live is a cutting-edge events complex in the heart of Derby city centre, capable of hosting up to 3,500 people. It's designed to host various events, including corporate conferences, exhibitions, trade shows, concerts, comedy performances, family events, and sporting events.

About the Role

As Ticketing Supervisor, you will support the Ticketing Manager in delivering an exceptional ticketing experience at Becketwell Live.

Key Responsibilities

  • Develop and manage the rota for the Box Office Casual Team.
  • Provide cover for the Ticketing Manager during their absence.
  • Manage correspondence and ensure appropriate responses and dissemination to relevant teams.
  • Sell tickets and reconcile daily cash takings, investigating any discrepancies.
  • Be present at designated concerts and events, liaising with the public, promoters, and other departments.
  • Handle general administrative duties, including collating weekly sales figures.
  • Provide sales information to promoters, visiting companies, producers, or their representatives as needed.
  • Duty manage the Box Office during events, managing ticket allocations and preparing ticketing settlements for clients.

Requirements

  • Exceptional written, telephone, and interpersonal communication skills.
  • Demonstrated experience in delivering outstanding customer care.
  • Proven ability in sales with high levels of customer service.
  • Proficiency in digital tools and technologies.
  • Experience using event ticketing systems is preferred.


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