Utility Accounting Specialist

4 weeks ago


Cardiff, Cardiff, United Kingdom Amber Full time

Role Overview

Amber is seeking a skilled Utility Accounting Specialist to join our Assurance Services department within the Net Zero Energy Management function. This critical role ensures that our clients never pay more than they should – validating every element of utility invoicing, including electricity, gas, heat, and water.

As a Utility Accounting Specialist, you will be responsible for providing a Utility Accounting (bill validation) service to Amber clients, including collating invoice data, validating clients' utility invoices, raising billing queries with suppliers, and ensuring clients' databases are up to date.

Key Responsibilities

  • Collate invoice data from various sources
  • Validate clients' utility invoices to ensure they're only paying correct charges
  • Raise any billing queries with suppliers and progress through to resolution
  • Ensure clients' databases are up to date and follow internal processes if not
  • Produce and send client monthly or annual reporting to deadline, with value-add commentary
  • Liaise with clients to understand their utility budget strategy, produce budget reporting, and follow up reporting required
  • Create and maintain a healthy relationship with clients and suppliers
  • Maintain accuracy and invoice data completeness to levels of 100%

Requirements

  • You have utilities or bill validation experience (desirable)
  • You have previous customer service experience
  • You are highly organised and efficient
  • You have strong knowledge in Microsoft Excel
  • You can adapt to the learning of in-house systems
  • You are a confident and clear communicator able to simplify jargon into client-friendly responses
  • You can work in a fast-paced environment with an exceptional work ethic
  • You are ambitious, keen to adapt and grow
  • You have knowledge of Systemslink (optional)

About Amber

Amber grew from the belief that the utilities industry was ready for change. We dedicated ourselves to providing a genuine alternative – becoming a partner businesses could trust to look after their best interests.



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