Sports Customer Service Professional

6 days ago


South Shields, South Tyneside, United Kingdom Entain Full time

Entain Opportunity

We are seeking a dedicated and passionate individual to join our Retail Customer Service team as a Sports Customer Service Professional.

The successful candidate will be responsible for delivering exceptional customer service, ensuring a positive experience for our customers in our betting shops. As a key member of the team, you will play a vital role in driving sales and achieving targets while maintaining high shop standards.

About the Role

This is an excellent opportunity to launch a winning career with Entain, where you will have the chance to develop your skills and knowledge in a dynamic and exciting environment. You will work closely with the Shop Manager and other team members to achieve business objectives and provide outstanding customer service.

Key Responsibilities

  • Deliver exceptional customer service, ensuring a positive experience for our customers.
  • Maintain high shop standards, including adhering to company policies and procedures.
  • Work towards defined targets and goals, including sales and customer service metrics.
  • Process customer transactions, including cash handling and card payments.
  • Demonstrate our products and services to customers, providing expert advice and guidance.
  • Handle customer complaints and concerns in a professional and empathetic manner.
  • Contribute to a positive and inclusive team culture, promoting diversity and respect.
  • Participate in ongoing training and development opportunities to enhance your skills and knowledge.

Requirements

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service and a desire to succeed in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A proven track record of meeting or exceeding targets and goals, with a strong focus on results-driven performance.
  • A flexible and adaptable approach, with the ability to work varying shifts and schedules.
  • A commitment to maintaining high shop standards, including adherence to company policies and procedures.
  • A willingness to participate in ongoing training and development opportunities to enhance your skills and knowledge.

Benefits

As a Sports Customer Service Professional with Entain, you will enjoy a range of benefits, including:

  • A competitive salary of £11.80 per hour.
  • Pension Scheme and annual ShareSave.
  • Optional overtime subject to availability.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

Why Join Us?

At Entain, we believe in creating a diverse, equitable, and inclusive future for our people and the wider global sports betting and gaming sector. We offer a supportive and inclusive work environment, where everyone is celebrated for being themselves. If you share our values and are passionate about delivering exceptional customer service, we would love to hear from you



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