Complaints Resolution Specialist

1 week ago


Godalming, Surrey, United Kingdom Bodyset Full time
Job Overview
Complaints Resolution Specialist
Location: UK
Salary: £35,000 - £55,000 per annum (dependent on experience)

We are seeking an experienced Complaints Resolution Specialist to join our team at Bodyset. As a key member of our Clinical Management Team, you will be responsible for managing clinical complaints effectively and ensuring high-quality service delivery to our patients.

The ideal candidate will have extensive experience in the UK private healthcare market, with a sound understanding of healthcare regulation. You will be a confident clinical expert who can deliver results and engage teams to ensure high-performance working culture.

Key Responsibilities
* Manage clinical complaints effectively and resolve issues efficiently
* Develop and implement processes to improve clinic standards and reduce complaints
* Collaborate with external partners to build referral relationships and promote our services
* Monitor and report performance trends and KPIs to the Regional Lead
* Provide support and guidance to team members on complaint handling and resolution

Requirements
* Extensive experience in the UK private healthcare market
* Sound understanding of healthcare regulation
* Confident clinical expert with strong communication skills
* Ability to work independently and as part of a team

What We Offer
* Competitive salary and bonus structure
* Performance-related commission and incentives
* Gym facilities and private medical insurance
* Company pension and 33 days annual leave

About Us
Bodyset is a dynamic and growing company that is dedicated to providing high-quality physiotherapy services to our patients. We are committed to delivering exceptional customer service and strive to create a positive working environment for all our staff.

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