Training Operations Specialist
8 hours ago
At Chubb, we are seeking an experienced Training Operations Specialist to join our team in EMEA. This is a unique opportunity to craft the future of our operations training strategy and be part of a new and exciting journey.
The successful candidate will lead the planning, development, and execution of our training strategy for EMEA, ensuring our operations team members have the knowledge and skills needed to perform their tasks with high quality.
Key Responsibilities:
- Training Design and Delivery (80% of time):
- Design training materials that reflect the needs of the operations teams.
- Deliver engaging training sessions and measure training success rates and learning comprehension.
- Use a range of learning techniques, including classroom training, coaching, mentoring, e-learning, and more.
- Process Documentation (15% of time):
- Work with operations teams to keep training materials updated and reflecting current business processes.
- Provide regular training metrics and insights to the management team.
Requirements & Experience:
- Proven experience in training design, development, and delivery within a customer-focused environment, ideally within insurance.
- Knowledge of the latest training techniques.
- Excellent communication, presentation, and interpersonal skills.
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