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Operations Coordinator

2 months ago

Leicester, Leicester, United Kingdom SF Recruitment Full time
Customer Service & Operations Coordinator

At SF Recruitment, we are seeking a highly organized and customer-focused individual to join our Professional Services Department as a Customer Service & Operations Coordinator. This temporary role offers an excellent opportunity to contribute to the smooth operation of our service team and provide exceptional customer support.

Key Responsibilities:
  • Manage incoming customer queries and respond to their needs in a timely and professional manner.
  • Coordinate job assignments and ensure accurate reporting.
  • Review engineers' schedules to ensure all job notes, paperwork, and images have been submitted.
  • Follow up with engineers to ensure completion of paperwork and job notes.
  • Update customer systems with job status and relevant notes.
  • Maintain spreadsheets to generate customer reports.
Requirements:
  • Confident and professional communication skills.
  • Excellent attention to detail.
  • Computer literacy with experience in maintaining records and spreadsheets.

This role is ideal for a motivated individual who is available to start immediately. If you are a team player with excellent customer service skills, we encourage you to apply with your up-to-date CV.