Lead Product Design Strategist for Customer Experience Innovation

1 week ago


London, Greater London, United Kingdom Gousto Full time

About the Role:

Gousto is on a mission to become the UK's most loved way to eat dinner, and we're committed to leaving the planet better off. As a Lead Product Design Strategist for Customer Experience Innovation, you'll play a key role in shaping our product vision and strategy to deliver exceptional customer experiences.

Job Summary:

We're seeking an experienced Product Designer who can drive end-to-end design processes, collaborate with cross-functional teams, and measure the success of their decisions. You'll work closely with our Product Manager and Engineering Lead to facilitate high-quality delivery at a fast pace.

Main Responsibilities:

  • Co-shape the product vision and strategy, considering the broader context of the customer experience and business goals
  • Drive product discovery through research activities to uncover problems, opportunities, and validate hypotheses
  • Lead the end-to-end design process, validating solutions with users and customers using qualitative and quantitative methods
  • Collaborate with engineers to ensure high-quality delivery at a fast pace
  • Measure the success of your decisions and iterate when needed

What We're Looking For:

  • You're proactive in challenging yourself and your team to improve
  • You thrive when presented with complex, ambiguous problems
  • You love collaborating with others
  • Proven product design experience working in a cross-functional team
  • Experience with data-informed design processes
  • Experience conducting range of moderated and unmoderated research
  • Experience creating end-to-end flows, prototypes, and hi-fi designs

Why Gousto?

We're proud to be one of the fastest-growing companies in the UK, powered by data and a love of food. Our diverse team is passionate about creating an inclusive environment where everyone can thrive. We're committed to equality of opportunity across our organisation and promote fairness in all aspects of our work.

Salary: £80,000 - £100,000 per annum (dependent on experience)



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