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Transaction Management Coordinator

2 months ago

Belfast, United Kingdom IQ EQ Administration Services (UK) Ltd Full time
Job Description

We are seeking a highly skilled and experienced professional to join our team as a Global Payments Team Lead. This is a key role within our organization, responsible for ensuring the smooth operation of our payment systems and processes.

Key Responsibilities
  • Payment Processing: Ensure all payment transactions are authorized accurately and within assigned deadlines, maintaining open communication with the Workflow Manager on progress or issues.
  • Reconciliation: Complete reconciliations process with signatories for additional release, or associated confirmations for payment instructor, including ensuring administration.
  • Payment Pack Review: Review payment packs for accuracy, forwarding within payment deadlines to authorizing party.
  • Workload Management: Manage assigned workload, ensuring all queries are responded to in a timely manner and to required standards, including detailed investigations as requested by Workflow Manager.
  • Payment Statistics: Input of payment statistics on a daily basis.
  • Support Level 2 Workflow Management: Support Level 2 Workflow Management.
  • Review of Input: Review of Input in Level 4 absence and during peak processing times.
  • Global Team Support: Provide support to global team with Investran information updates, creations, and amendments.
  • Training and Development: Provide support and training to the wider team, including junior team members as required, identifying and communicating training needs to GPT Manager.
  • Software Proficiency: Build proficiency in all internal software within the remit of your role.
  • Client Communication: Effectively communicate with Client Services Teams on the progress of cross-departmental tasks.
  • Error Reporting: Assist Management Team in the creation and maintenance of error reports.
  • Operational Risk: Remain proactive in identification of areas of operational risk, proposing appropriate remedial action following identification of errors within required timeframes.
  • Process Improvement: Identify and communicate areas of opportunity for process improvement, de-briefing to team members as required.
  • Project Delivery: Assist with delivery actions relating to team and departmental projects.
Key Competencies
  • Customer Focus
  • Interpersonally Savvy
  • Action Orientated
  • Plans and Delivers
  • Shows Resilience
  • Communicates Effectively
Qualifications
  • Essential
    • Experience working in a similar environment with enforced deadlines and delivery timeframes.
    • Experience coaching and supervising junior team members.
    • Excellent organizational, prioritization, and interpersonal skills.
    • Strong communication skills.
    • Strong proficiency in Microsoft Office suite, particularly Excel and Word.
    • A positive attitude, and ability to work under pressure.
    • Excellent attention to detail.
    • Strong team ethic.
  • Desired
    • Advanced Excel skills.
    • Accounts payable/Bank payments experience.
Additional Information

We offer an inclusive and diverse environment to support your career aspirations, with a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

We are a leading Investor Services group, combining global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices, and private clients operating worldwide.