Customer Service Account Handler

1 week ago


South East, United Kingdom Adecco Full time
Job Summary:

As a Customer Service Account Handler at Adecco, you will be responsible for managing service requests from clients, providing exceptional support, and coordinating with the engineering team. This role offers a unique opportunity for career progression and development.

Key Responsibilities:

Build and maintain strong client relationships through proactive communication and exceptional service.
Schedule maintenance, emergency callouts, and remedial visits according to company procedures.
Deliver great customer service, coordinating visits between clients and engineers.
Ensure timely response to all emergency callouts within set KPIs.
Act as the first point of contact for clients, addressing queries professionally and efficiently.
Prepare risk assessments and method statements for scheduled maintenance.
Process all necessary paperwork, including worksheets and purchase orders, promptly.

Requirements:

Strong computer literacy
Excellent organisational skills with attention to detail
Ability to work well independently and as part of a team
Proven customer service experience
Experience in a high-pressure, client-facing environment

About the Company:

Adecco is an Equal Opportunities Employer. By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement is available on our website.
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