Senior Technical Support Specialist

3 weeks ago

Colchester, Essex, United Kingdom Gray Dawes Travel Full time
IT Support Engineer

Gray Dawes Group is a leading travel management and events company with a strong presence in the UK, Australia, America, and the Netherlands. We're a dynamic and ambitious organization with a laser focus on delivering exceptional client experiences.

As an IT Support Engineer, you'll be a key member of our IT Operations team, responsible for providing first- and second-line support to users via our internal ServiceDesk. You'll participate in the Global IT Operations team, contribute to IT projects and security initiatives, and be part of the on-call rota.

We're looking for someone with experience in Microsoft tech stack, including Office 365, Windows OS, and Exchange online. You'll also need to have a solid understanding of general IT hardware, networking, and application support. Any experience in travel-related technology or industry is a plus.

We offer a competitive annual leave package, hybrid working, private healthcare, group life cover, EAP scheme, pension scheme, travel discounts, shopping discounts, Christmas savings scheme, and season ticket loans.

Our company values include being our best selves, doing the right thing, telling it like it is, and being flexible. If you're a motivated and customer-focused individual who thrives in a fast-paced environment, we'd love to hear from you.

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