Senior Clinical Services Manager
1 week ago
We are seeking a highly skilled and experienced Senior Clinical Services Manager to join our team at The Meads Medical Practice Limited. This is an exciting opportunity for a motivated individual who wants to take on a challenging role in leading the operations of our medical practice.
About UsThe Meads Medical Practice Limited is a reputable medical practice located in Sittingbourne, with a patient list exceeding 11,000. We pride ourselves on providing high-quality patient-centered services, and we are committed to delivering exceptional care to our patients.
Job Description- Provide leadership and management to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe, and effective working environment.
- Manage the day-to-day running of key IT systems and procedures in line with practice policies.
- Contribute to the investigation of patient complaints in line with the practice complaints policy and procedure.
- Oversee the procurement of practice equipment, supplies, and services and implement effective maintenance contracts.
- Manage an effective appointments system with effective holiday/sickness cover.
- Routinely monitor and assess practice performance against patient access and demand management targets.
- Contribute to the investigation of significant event reporting.
- Convene meetings, prepare agendas, and ensure distribution of minutes as necessary and lead meetings of the reception team.
- Day-to-day management of reception, administrative, and secretarial staff.
- Production of staff rotas.
- Conducting annual appraisals and performance reviews.
- Managing annual leave and sickness absence in accordance with practice policies.
- Provide reception/admin cover for unexpected absences.
- Ensure staff have up-to-date mandatory training and other training relevant to their post.
- Provide training and support to new staff.
- Recruitment of new staff as required.
- Ensure the smooth running of the surgeries through adequate staffing levels.
- GCSE grade A to C in English and Maths.
- Competent in the use of the Practice clinical system (EMIS Web) and other IT applications such as Docman, AccuRx.
- Confident and skilled in dealing with anxious or distressed people.
- Effective and empathetic communication skills.
- Excellent time management.
In return for your hard work and dedication, we offer a competitive salary of £40,000 - £50,000 per annum, depending on experience. If you are a motivated and experienced professional looking for a new challenge, please apply for this exciting opportunity.
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