Customer Service Representative
4 weeks ago
Methven UK is seeking a dedicated Customer Service Representative to provide exceptional service to our customers. In this role, you will work closely with colleagues to deliver outstanding customer experiences.
Key Responsibilities- Handle customer inquiries and provide accurate and timely responses
- Assist customers with product selection, pricing, and availability information
- Process orders, returns, and exchanges in an efficient and professional manner
- Collaborate with internal teams to resolve customer issues and complaints
- Maintain up-to-date knowledge of company products, policies, and procedures
- Identify opportunities to enhance the customer experience and provide feedback to management
Requirements
- Proven experience in a customer service role, preferably in the building materials industry
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to work effectively in a fast-paced, team-oriented environment
- Proficient in using customer service software and tools
- Ability to multitask and prioritize workload effectively
- High attention to detail and accuracy in all aspects of work
Benefits
25 days annual leave + bank holidays
Sick Pay
Income Protection
Critical Illness
Life Assurance
Rewards/Discount Platform
HealthCare Cash Plan
Pension Contributions
Free Onsite Parking
Cycle to work Scheme
Working Hours: Monday to Thursday 8:30am - 5pm, Friday (Rota) 8am - 3:15pm, 8:30am - 3:45pm or 9am - 5pm.
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