AV Support Specialist

3 days ago


Godalming, Surrey, United Kingdom Sysco Productions Full time

Job Title: AV Support Specialist

We are seeking a skilled AV Support Specialist to provide audio visual support and maintenance services nationwide and internationally.

Working Hours: 9:00 – 5:30 Monday to Friday with flexibility to meet duties as required.

Main Responsibilities:

  • Support the Senior AV Technician in providing audio visual services under the direction of the Service Coordinator.
  • Provide first-line technical support to Sysco service clients via telephone or remote connection, investigating system faults and carrying out temporary or permanent repairs at client sites.
  • Remove faulty equipment and return it to Sysco offices for repair when immediate or long-term fixes are not possible.
  • Return client sites to full operation after repair or replacement of faulty equipment as directed by the Service Coordinator.
  • Prepare engineering reports within one working day for the Service Coordinator, providing concise and accurate information to track service case progress.
  • Use company CRM and Service logging tools to keep stakeholders informed of service case progress.

Requirements:

  • Minimum 3 years of AV support experience.
  • Demonstrable aptitude with IT and audio visual technology.
  • Excellent technical installation and troubleshooting skills.
  • Organized and flexible, with the ability to approach different tasks to meet tight deadlines.
  • Ability to work to high standards with strong attention to detail.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Proven technical problem-solving skills and ability to find creative solutions under pressure.
  • Familiarity with Apple Mac and Google Apps environments is advantageous.
  • Estimated Salary: £45,000 - £55,000 per annum.

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