Automation and Controls Specialist
1 month ago
- Job Overview
This role is an excellent opportunity to join WEG Tech in a dynamic position that combines technical expertise and customer support. As a Controls and Automation Engineer, you will be part of a growing team focused on delivering exceptional technical support to meet the needs of an expanding client base and drive an application-centred business approach. - About the Role
This position is part of the Application and Technical Support team, acting as the first line of technical support for partners, customers, and regional sales managers, assisting with both pre- and post-sales technical needs. - Key Responsibilities
• Respond promptly to customer inquiries across all platforms, providing resolutions or escalating as needed.
• Provide technical support through on-site visits, phone, and other channels to support customers at each stage of the sales process.
• Develop and communicate best practices for technical account management to the internal sales team, assisting with customer issue resolution.
• Collaborate with other departments to obtain required part information and documentation.
• Define product solutions for various applications and support replication efforts.
• Contribute to project documentation to standardise and specify solutions for key customers globally.
• Support key application areas to drive business growth and influence future product development. - Requirements
• Applicants would ideally come from a controls/automation engineering background.
• Degree or equivalent in Mechanical, electro-mechanical, mechatronics or automation and controls.
• 1-3 years' experience in technical development, field service, or engineering biased roles.
• Understanding of industrial safety systems, PLCs, HMIs, and automation technologies; hands-on experience is preferred.
• Proficiency in troubleshooting and resolving technical issues.
• Strong communication skills for engaging effectively with customers in person, over the phone, and in writing.
• Team-oriented, comfortable collaborating across departments (e.g., Design, Quality, Sales, Engineering).
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