Financial Trader Support Specialist

1 week ago


London, Greater London, United Kingdom DA Financial Trading Recruitment Full time

An FX/CFD trading client of DA Financial Trading Recruitment based in London are seeking a Customer Support Associate - Italian Speaking to join their team.

The role offers a competitive salary of up to £35,000 per annum, plus bonus and benefits package.

This is a permanent position, working 1 day per week from home and the remaining days in the office located near Liverpool Street Station.

To be considered for this role, you must have previous experience in a customer support function with fluent level Italian literacy.

A strong candidate will have worked within the Financial Services industry in a similar capacity, with excellent communication skills and ability to work under pressure.

Key Responsibilities:

  • Respond to day-to-day customer queries in a prompt and professional manner.
  • Support clients with technical and troubleshooting issues via remote support and one-to-one sessions.
  • Assist with the opening of client accounts, amending and maintaining client records.
  • Deal with complaints of varying nature promptly and effectively.
  • Liaise with all departments to resolve issues and coordinate internal and external communication.

Requirements:

  • Previous experience in a customer-related/support function.
  • Knowledge and experience of financial markets is an advantage.
  • Computer literate in Microsoft Office packages, particularly Excel.
  • Experience using MT4/MT5 platforms is a plus.
  • Excellent English and Italian language skills.


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