Helpdesk/switchboard Team Lead

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom NHS Full time
About the Role

The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a skilled and experienced Switchboard Supervisor to join their team. The successful candidate will be responsible for providing leadership and guidance to Switchboard Operators, ensuring the smooth operation of the switchboard and providing exceptional customer service to patients, relatives, and the public.

The ideal candidate will have a proven track record of supervising and training staff, with excellent communication and interpersonal skills. They will be able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

The Switchboard Supervisor will be responsible for:

  • Day-to-day supervision of Switchboard Operators
  • Providing training and development opportunities for staff
  • Ensuring the switchboard is operated efficiently and effectively
  • Providing non-clinical advice and support to patients and relatives
  • Ensuring the Trust's emergency procedures are followed

The successful candidate will be a strong team player, with a flexible approach to working hours and a commitment to delivering high-quality patient care.

About Us

Newcastle Hospitals NHS Foundation Trust is one of the busiest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.

We have a long history of providing high-quality care, clinical excellence, and innovation in medical research regionally, nationally, and internationally.

We're proud to be the second-largest provider of specialized services in the country, supporting people with rare and complex medical conditions.

We're committed to promoting equality and diversity, recognizing the benefits of providing an inclusive environment.



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