Deputy Director of Operations

5 days ago


Bath, Bath and North East Somerset, United Kingdom South Full time

About the Role

This is an exciting opportunity to become our Deputy General Manager, working closely with the General Manager to oversee the daily operations of our venue.

Key Responsibilities

  • Lead by example and supervise a team of staff, ensuring excellent guest service and a positive experience for all visitors.
  • Develop and implement operational strategies to increase sales, minimize costs, and improve overall efficiency.
  • Full profit and loss responsibility, ensuring the venue operates within budget and meets company standards.
  • Manage staff performance, providing coaching and training to ensure they meet their full potential.
  • Maintain high standards of guest service, responding to complaints and escalating issues to the General Manager as necessary.

What We Offer

  • A competitive salary of up to 32,000.00 per year.
  • 28 days' holiday per year.
  • Company pension contribution.
  • Free access to our facilities and activities, including bowling, arcades, and more.
  • A cycle-to-work scheme and refer-a-friend scheme.

Requirements

  • 3+ years of management experience in the leisure, hospitality, or F&B sector.
  • Excellent leadership and communication skills.
  • A positive, can-do attitude and problem-solving skills.
  • Ability to work shift patterns and lead by example.


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