Band 4 Flow Coordinator

2 days ago


Solihull, Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and communicative Flow Coordinator to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth flow of patients through our Elderly Care Wards.

Key Responsibilities

  • Develop and maintain effective internal communication pathways to ensure seamless patient flow.
  • Utilize the internal escalation process to address any delays or issues.
  • Work closely with the multi-disciplinary team to adhere to departmental professional standards.
  • Monitor the transport process and identify potential bottlenecks.
  • Act as the first point of contact for users of the service, providing proactive support and welcoming patients and their relatives/friends to the clinical area.
  • Collaborate with staff at all levels to ensure effective communication and teamwork.
  • Liaise with the site team and other UHB hospitals to facilitate patient transfers.
  • Ensure that all staff are aware of any information that will assist in safe transfers and discharges.
  • Promote timely transfers and discharges within agreed timeframes.

About Us

University Hospitals Birmingham NHS Foundation Trust is a leading NHS Foundation Trust in the UK, committed to building healthier lives. We value our staff and strive to create a supportive and inclusive environment, offering flexible working, training, and development opportunities.

Person Specification

  • Good general education (GCSE English and Maths A-C)
  • Business Administration NVQ level 3 or equivalent experience in an administrative environment
  • Experience of dealing with the public/customer service experience
  • Experience of working in a secretarial/administrative role with a proven track record of problem-solving
  • Good organizational skills
  • Able to use own initiative and deal with the unpredictable
  • Able to work under pressure and to multi-task
  • Able to work to deadlines

Desirable Criteria

  • Experience of working in a busy environment
  • Experience of working in healthcare
  • Previous experience of transcribing formal minutes


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