Band 4 Flow Coordinator
2 days ago
About the Role
We are seeking a highly organized and communicative Flow Coordinator to join our team at University Hospitals Birmingham NHS Foundation Trust. As a key member of our multidisciplinary team, you will play a vital role in ensuring the smooth flow of patients through our Elderly Care Wards.
Key Responsibilities
- Develop and maintain effective internal communication pathways to ensure seamless patient flow.
- Utilize the internal escalation process to address any delays or issues.
- Work closely with the multi-disciplinary team to adhere to departmental professional standards.
- Monitor the transport process and identify potential bottlenecks.
- Act as the first point of contact for users of the service, providing proactive support and welcoming patients and their relatives/friends to the clinical area.
- Collaborate with staff at all levels to ensure effective communication and teamwork.
- Liaise with the site team and other UHB hospitals to facilitate patient transfers.
- Ensure that all staff are aware of any information that will assist in safe transfers and discharges.
- Promote timely transfers and discharges within agreed timeframes.
About Us
University Hospitals Birmingham NHS Foundation Trust is a leading NHS Foundation Trust in the UK, committed to building healthier lives. We value our staff and strive to create a supportive and inclusive environment, offering flexible working, training, and development opportunities.
Person Specification
- Good general education (GCSE English and Maths A-C)
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
- Experience of dealing with the public/customer service experience
- Experience of working in a secretarial/administrative role with a proven track record of problem-solving
- Good organizational skills
- Able to use own initiative and deal with the unpredictable
- Able to work under pressure and to multi-task
- Able to work to deadlines
Desirable Criteria
- Experience of working in a busy environment
- Experience of working in healthcare
- Previous experience of transcribing formal minutes
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