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Credit Account Specialist
4 weeks ago
Credit Account Specialist
We are seeking an experienced Credit Account Specialist to support our client's cash collection efforts. As the first point of contact for clients, you will thrive in a fast-paced environment, resolving issues with a pragmatic and commercial approach.
Key Responsibilities:
- Engage with clients about their overdue accounts.
- Resolve payment and service queries, primarily via telephone.
- Own client service issues, identifying root causes and providing effective solutions.
- Navigate client databases to investigate and respond accurately.
- Deliver exceptional service in all client interactions.
- Process debit/credit card payments.
- Collaborate with the local team to streamline client accounts and internal processes.
- Prepare comprehensive case histories when further action is required.
Requirements:
- Strong client service skills, focusing on rapport building and issue resolution.
- Excellent verbal and written communication abilities.
- High attention to detail with strong administration skills.
- Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service.
