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Retail Operations Manager

2 months ago

Kidderminster, Worcestershire, United Kingdom Matalan Full time

About the Job

As a seasoned retail professional, you will play a vital role in supporting the Store Manager to achieve sales and profit targets at Matalan. This leadership position requires someone who can drive performance, development, and succession planning within the store team.

  • Work closely with the store management team to drive business growth and improve overall performance.
  • Foster a service culture by coaching the team and sharing best practices to deliver exceptional customer experiences.
  • Analyze daily sales performance and floor walks to identify commercial opportunities and delegate key actions to the store team.
  • Ensure compliance and audit readiness across the store by taking ownership of all related activities.
  • Conduct regular performance reviews to identify development needs and encourage open and honest feedback among team members.
  • Maintain a high standard of visual merchandising by following the VM guide to create an inspiring shopping environment.

About You

  • Prior experience in retail management, preferably within a volume retailer.
  • A proven track record of delivering high standards and Key Performance Indicators (KPIs).
  • Demonstrable customer engagement and service skills, with a focus on building strong relationships.
  • Excellent leadership, communication, and listening skills to motivate and develop others.
  • Strong analytical abilities and data interpretation skills to inform business decisions.
  • Able to develop and implement effective training programs to enhance team performance.

About Matalan

Matalan is a dynamic retailer that continually innovates and evolves. Learn more about our company's history and vision on our careers website.