Trust EPR System Assistant

2 weeks ago


London, Greater London, United Kingdom Great Ormond Street Hospital for Children NHS Foundation Trust Full time
Role Description

The Trust EPR System Assistant will act as a single point of contact for phone calls, emails, and self-service IT portal tickets regarding Epic issues and training queries from the Trust user base. This includes support of both clinical and administrative staff.

You will be responsible for responding to incoming calls using RingCentral comms software, monitoring call waiting times, and logging all incoming calls using the IT service portal (Hornbill/Ivanti systems) to record quick closures or to escalate for Epic analysts.



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