Restaurant Operations Manager

2 days ago


Crawley, West Sussex, United Kingdom Moto Full time

**About Moto**

Moto is a leading provider of motorway services in the UK, offering a range of facilities and amenities to travelers. We are seeking an experienced supervisor to join our team and contribute to the success of our operations.

The successful candidate will be responsible for supervising a team of staff, ensuring that they are providing excellent customer service and maintaining high standards of quality and safety. This role requires strong leadership skills, with the ability to motivate and inspire team members to achieve their best.

We offer a competitive salary of £28,000 per annum, plus benefits including annual bonus, retention bonus, and colleague discount scheme. If you have previous experience of leading or supervising a team and a passion for delivering exceptional customer experiences, we would love to hear from you.

Salary Details

£28,000 per annum (pro-rata based on start date)

Job Responsibilities

  • Lead and motivate a team of staff to deliver excellent customer service and maintain high standards of quality and safety
  • Maximise profit by driving sales and controlling costs
  • Process stock counts and orders
  • Partner with the Store Manager to set targets for the team
  • Provide coaching and feedback to team members, identifying training needs where necessary
  • Take ownership of customer feedback, responding promptly and professionally
  • Support the team in preparing food and refreshments

Requirements

  • Previous experience of leading or supervising a team is highly desirable
  • Passion for delivering memorable customer experiences
  • Strong communication skills and ability to make decisions under pressure

Benefits

  • Annual bonus up to £3,445pa*
  • Retention bonus up to £1,000pa*
  • Colleague discount scheme, offering up to 60% discount on brands such as Costa Coffee, Pret A Manger, and more
  • Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance


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