E-commerce Operations Manager
1 week ago
The E-commerce Admin Executive will serve as the primary point of contact for customers, providing assistance across various channels, including phone, email, chat, and social media.
Key Responsibilities:
- Address customer inquiries on products, services, shipping, returns, and order statuses with clarity and detail.
- Help customers with order placement, tracking, and updates, resolving any issues related to delays or incomplete orders.
- Resolve complaints or escalations professionally and empathetically, ensuring a positive experience for both the customer and the company.
- Stay informed on products, policies, and procedures to provide accurate information to customers.
- Document feedback to enhance customer service and refine product offerings.
Requirements:
- Fluent in German and English.
- Minimum 1-2 years in a customer service role, preferably in e-commerce or retail.
- Excellent verbal and written communication skills.
- Familiarity with CRM systems and e-commerce platforms.
- Strong attention to detail and organisational skills.
Estimated Salary: £35,000
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