Airport Experience Coordinator

3 weeks ago


Manchester, United Kingdom InterQuest Group Full time
About Us:
We are InterQuest Group, a leading provider of recruitment solutions. We pride ourselves on delivering exceptional customer service and supporting our clients in achieving their goals.

Job Summary:
This permanent position operates on 4 days on, 4 days off schedule, with shifts beginning at 3am and ending at 2pm. The role involves overseeing the operational efficiency and customer service standards at various check-in facilities and self-service kiosks within the airport.

Key Responsibilities:
  • Manage queues and ensure smooth passenger flow.
  • Monitor Ground Handling Agent (GHA) staff performance and provide guidance as needed.
  • Confirm the readiness of Self-Service Kiosks (SSKs), Self-Service Bag Drops (SSBDs), and check-in desks.

Requirements:
  • High school diploma or equivalent required; degree preferred
  • Minimum 1 year of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Ability to work under pressure and think critically
  • Basic knowledge of IT systems and software

Salary and Benefits:

We offer a competitive salary of £29,000 per year, pro rata, and a range of benefits including comprehensive training, flexible working arrangements, and opportunities for career advancement.



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