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Food and Beverage Team Lead

2 months ago

Hounslow, Greater London, United Kingdom Accor Full time

About the Role:

We are seeking a skilled Food and Beverage Supervisor to join our team at Accor. As a key member of our hospitality team, you will be responsible for leading our team to deliver exceptional food and beverage experiences for our guests.

Key Responsibilities:

  • Supervise the team on duty to ensure they complete all duties and tasks, and provide exceptional guest service.
  • Assist the manager in all areas of the Food and Beverage Department, including menu planning, inventory management, and staff training.
  • Provide excellent customer service, responding to guest inquiries and resolving any issues in a professional and courteous manner.
  • Ensure that all food and beverage outlets are maintained to a high standard of cleanliness and hygiene.
  • Monitor and control inventory levels, minimizing waste and optimizing stock levels.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless service delivery.

Requirements:

  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work effectively under pressure, maintaining a positive attitude and composure in challenging situations.
  • Flexibility to work a variety of shifts, including evenings, weekends, and public holidays.

About Us:

Accor is a global hospitality company with a commitment to diversity and inclusion. We offer a range of benefits and opportunities for career development, including training programs, mentorship, and recognition awards.