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Assistant Aftersales Manager
2 months ago
Job Opportunity: Assistant Aftersales Manager
Job Type: Full-time, Permanent
Location: Burnley Area
Job Summary:
We are seeking an experienced Assistant Aftersales Manager to join our Main Dealer Service Department in the Burnley area. As an Assistant Aftersales Manager, you will play a key role in managing the front of house operation and working closely with the Aftersales Manager to deliver exceptional customer service.
Key Responsibilities:
- Manage a team of Service Advisors to ensure high standards of customer service and efficient workflow.
- Work closely with the Aftersales Manager to develop and implement strategies to improve customer satisfaction and loyalty.
- Provide guidance and support to Service Advisors to ensure they have the necessary skills and knowledge to deliver excellent customer service.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes to enhance the customer experience.
- Collaborate with other departments to ensure seamless communication and coordination of customer service activities.
Requirements:
- Previous experience in a motor trade environment, preferably in a senior Service Advisor or Service Team Manager role.
- Proven track record of delivering high standards of customer service and improving customer satisfaction.
- Strong leadership and management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Knowledge of dealership systems, preferably Pinnacle or Kerridge.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and progression.
- A dynamic and supportive work environment.
About Us:
Octane Recruitment is a leading recruitment agency specializing in automotive, motor trade, engineering, and related industries. We are committed to providing exceptional service to our clients and candidates, and we are passionate about helping people find their ideal career opportunities.
