Service Manager

1 month ago

Paisley, Renfrewshire, United Kingdom Kibble Full time
Job Title: Service Manager

Kibble is seeking a highly skilled and experienced Service Manager to join our mid-management team. As a key member of our leadership team, you will be responsible for the day-to-day management of our designated service, ensuring the best possible environment and care for our children and young people.

Main Responsibilities:
  • Manage the house rota and ensure a smooth operation of the service.
  • Authorise annual leave, approve training requests, and manage absence to maintain a high level of staff engagement and productivity.
  • Provide a comprehensive induction and development opportunities for new staff to ensure they are equipped to provide high-quality care and support.
  • Manage and maintain house budgets to ensure effective resource allocation.
  • Proofread professional reports to ensure accuracy and quality.
  • Work on the floor to role model trauma-informed practice, provide leadership to the staff team, and drive a positive culture within the service.
  • Develop and maintain links and partnership working with other Kibble services and external agencies.
  • Liaise with parents, families, and other agencies involved in the care of the children and young people using the service.
  • Act as a link between outside agencies and the service, ensuring effective communication and collaboration.
  • Maintain appropriate systems and structures for the service, including risk management, to ensure high-quality outcomes for children and young people.
  • Deputise for the Operations Manager as necessary and contribute to the development of the service to meet the needs of a changing client group.
Key Skills and Qualifications:
  • Possession of or working towards Introduction to Social Pedagogy or SVQ4 or equivalent SCQF Level 8/9 qualification.
  • Three years' experience of working with children or young people in residential/day care.
  • Ability to build trusting relationships with children, young people, and staff.
  • Strong emotional resilience and ability to cope with competing demands.
  • Ability to represent the organisation professionally with external agencies.
  • Experience of motivating and leading others and providing support and guidance to staff or peers.
  • Strong IT literacy with a good understanding of Microsoft Word, Excel, and PowerPoint.
  • Excellent communication skills, both verbal and written.
  • Possess a full driving licence and be willing and able to drive school transport.
  • Possess current membership of the SSSC.
  • Able to evidence a commitment to Continuing Professional Development and provide an up-to-date PRTL record.
  • A trauma-informed practitioner.

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