Systems Support Analyst

2 weeks ago

Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
Job Summary

We are seeking a highly skilled Systems Support Analyst to join our team at Interface Recruitment UK. As a key member of our IT department, you will be responsible for providing technical support and maintaining the group's systems and infrastructure.

Key Responsibilities
  • Technical Support
    • Provide high-level technical support to users, resolving issues with systems, hardware, and software.
    • Assist in the training of department members, end users, and new employees on technical systems and procedures.
  • System Maintenance
    • Perform routine maintenance tasks to ensure the smooth operation of systems and infrastructure.
    • Monitor system performance and identify areas for improvement.
  • Infrastructure Development
    • Collaborate with the IS department to design, develop, and implement new infrastructure solutions.
    • Work with key end users to conduct requirement and needs analysis.
  • Security and Compliance
    • Implement and maintain system security and data confidentiality, integrity, and availability across the network.
    • Administer, maintain, develop, and implement policies and procedures for ensuring the security and integrity of critical systems and issues related to applications support and availability.
  • Project Management
    • Carry out project management, through its entirety, of new and existing system implementations and upgrades.
    • Assist with the production of departmental reports on a regular basis.
Requirements
  • Technical Skills
    • Proven background working as a 2nd/3rd Line Support Analyst within a Service Desk environment.
    • Excellent technical knowledge and experience of supporting Windows Operating Systems and Microsoft Office Software.
    • Good working knowledge of Microsoft Windows Server and Active Directory Network Services (Inc., but not limited to TCP/IP, DNS, Group Policy, and DHCP).
    • Good working knowledge of Microsoft Exchange.
    • Sound awareness of cyber risk and the importance of security hardening to safeguard business systems.
  • Soft Skills
    • Customer-focused, with experience of providing advice and guidance to customers over the telephone, email, and Internet with a proven track record of service delivery.
    • Organized and methodical, with the ability to work to targets and goals unsupervised.
    • Enthusiastic, self-motivated team player with the ability to work within a demanding environment and demonstrate a logical approach to problem-solving.
    • Patience and ability to remain calm under pressure, whilst showing initiative at all times and an ability to apply a lateral thought process to problem resolution.
  • Experience
    • Proven 5+ years' commercial support experience (Inc. 1st line).
    • 2+ years' experience supporting Microsoft Exchange and onwards.
    • 2+ years' experience supporting a Microsoft Windows Server environment and onwards.
    • 2+ years' experience supporting Windows Active Directory and the associated services (Inc DHCP, DNS, Group Policy).
    • 4+ years' experience supporting Microsoft Windows Desktop Operating Systems and associated applications (i.e. MS Office).
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within our company.

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