Key Holder
4 weeks ago
Customer Service Representative - Key Holder
20 hours per week
At Sites, we're committed to delivering exceptional customer experiences across all our touchpoints. As a Key Holder, you'll play a vital role in ensuring our customers receive the best possible service, whether they're visiting our stores or shopping online.
Purpose of the role:
To drive sales growth by providing outstanding customer service and maintaining high store standards, fostering customer loyalty and retention.
Key Responsibilities:
- Meet sales targets by showcasing passion for our products and brand
- Open and close the store in the absence of management
- Offer accurate product information, including features, benefits, and stock availability
- Promote our multi-channel shopping options for maximum customer satisfaction
- Create an inviting atmosphere for customers
- Process transactions with care, adhering to company guidelines
- Demonstrate flexibility to meet store needs
Essential Skills and Experience:
Required:
- Customer service focus
- Good communication skills
- Experience in retail industry
Desirable:
- Good IT skills
- Experience working in a premium fashion brand
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