Key Holder

4 weeks ago


Wembley, United Kingdom Sites Full time

Customer Service Representative - Key Holder
20 hours per week

At Sites, we're committed to delivering exceptional customer experiences across all our touchpoints. As a Key Holder, you'll play a vital role in ensuring our customers receive the best possible service, whether they're visiting our stores or shopping online.

Purpose of the role:

To drive sales growth by providing outstanding customer service and maintaining high store standards, fostering customer loyalty and retention.

Key Responsibilities:

  • Meet sales targets by showcasing passion for our products and brand
  • Open and close the store in the absence of management
  • Offer accurate product information, including features, benefits, and stock availability
  • Promote our multi-channel shopping options for maximum customer satisfaction
  • Create an inviting atmosphere for customers
  • Process transactions with care, adhering to company guidelines
  • Demonstrate flexibility to meet store needs

Essential Skills and Experience:

Required:

  • Customer service focus
  • Good communication skills
  • Experience in retail industry

Desirable:

  • Good IT skills
  • Experience working in a premium fashion brand

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