Lobby Ambassador
2 weeks ago
We are seeking a dedicated and personable Lobby Ambassador to provide a warm, safe, and enjoyable environment for our residents, their guests, and visitors at our prestigious residential development in the City.
Key Responsibilities- Act as a primary point of contact for residents, guests, and visitors, providing a welcoming arrival and fond farewell.
- Maintain the cleanliness and presentation of the lobby to the highest standards.
- Work closely with the team to ensure resident satisfaction and a clean environment, especially during move-in and move-out processes.
- Provide accurate information and assistance to residents and visitors regarding amenities, activities, and directions.
- Foster personalized relationships with residents to anticipate their preferences and needs.
- Coordinate with security, concierge, and door teams to ensure a secure and safe environment at all times.
- Ensure all equipment used by the door team is maintained, clean, and in working order; report malfunctions to senior managers or engineers.
- Support seamless operations by conducting comprehensive handovers with colleagues.
- Assist concierge and door teams with delivering top-tier services.
- Perform additional tasks and projects as assigned by the House Manager.
- High efficiency and strong organizational skills.
- Dependable with a strong service-driven approach.
- Sympathetic and understanding with excellent interpersonal communication.
- Previous experience in a similar role, ideally within a 5-star hotel or luxury residential property.
- Culturally aware with the ability to adapt to diverse resident needs.
- Team-oriented and adaptable in a fast-paced environment.
- Eligible to work in the UK.
- Mandarin-speaking candidates are welcomed.
- The opportunity to work in a prestigious residential development in the City.
- A collaborative and supportive working environment.
- Career growth and development opportunities.
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