Academic Quality Assurance Manager

5 days ago

Leicester, Leicester, United Kingdom PIB Insurance Brokers Full time
Job Description

Job Title: Academic Quality Assurance Manager

Job Summary: We are seeking a highly skilled Academic Quality Assurance Manager to join our team at PIB Insurance Brokers. The successful candidate will be responsible for developing, managing, and delivering quality assurance processes across the Speciality Division.

Key Responsibilities:

  • Develop and implement quality assurance processes to ensure compliance with FCA Regulations and Speciality Division procedural standards.
  • Conduct quality monitoring reviews throughout the Speciality division and report findings to stakeholders.
  • Identify themes and learning outcomes from quality monitoring reviews and provide root cause analysis and training to staff.
  • Work with the Operations team to ensure compliance audit findings are implemented and central monitoring systems are updated.
  • Provide monitoring, review, and oversight of business adherence to customer and regulatory requirements.
  • Oversee and monitor breach logging, undertaking root cause analysis and engaging with the business to deliver improvements.
  • Participate in project activity, such as training and process drafting, within the wider operations team.

Requirements:

  • Well-developed report writing, verbal and written communication, and presentation skills.
  • Familiarity and competency using MS Office (Word, Excel, Outlook).
  • Strong organisational and time management skills.
  • Strong stakeholder management.
  • Flexible, enthusiastic, self-motivated, resilient, diplomatic/tactful, and a team player.
  • A good academic record.
  • Experience of Account Executive-led business, volume telesales environment, or previous experience of undertaking a similar assurance monitoring/assurance role.
  • Strong technical, practical, and working knowledge of FCA GI regulation, ideally with London Market and MGA experience.
  • Knowledge of other relevant regulation/legislation such as GDPR and IDD.

What We Offer:

  • Competitive salary.
  • Competitive holiday allowance with the option to buy additional days.
  • Company pension scheme.
  • Enhanced maternity and paternity leave packages.
  • Flexible benefits package.
  • Discounted rates on PIB products.
  • First-class employee benefits and welfare package.
  • Comprehensive learning and development framework.
  • Participation in the PIB Community Trust.

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