Senior Operations Manager

2 days ago


Minworth, Warwickshire, United Kingdom Great Bear Full time
About the Role

We are seeking a highly experienced and skilled Senior Operations Manager to join our team at Great Bear. As a key member of our management team, you will be responsible for delivering and developing multiple customer contracts on a bonded site.

This is a senior managerial position that requires a strong approachable attitude, excellent customer service experience, and a proven track record of driving business performance and growth. You will be responsible for ensuring that strategies and business plans are in place to achieve targets, and you will have full budget accountability for the site.

As a Senior Operations Manager, you will oversee the overall depot, which has a headcount of 100+. You will be responsible for managing Health & Safety, personnel issues, and facilities across the site in conjunction with the customer.

Key Responsibilities:

  • Responsible for all Great Bear operational activities on site
  • Assume responsibility for managing Health & Safety, personnel issues, and facilities across the site in conjunction with the customer
  • Ensure that accurate financial targets are set, met, and deliver improved financial performance through effective cost management
  • Engage with customers and their representatives, ensuring that their operational input is considered appropriately
  • Strive for continuous improvement and suggest new innovative ways of working which could help to exceed the Company's expectations and contractual terms
  • Ensuring all day-to-day operational requirements consistently meet the customers' expectations
  • Exceeding customer key performance measures, holding regular customer reviews, and managing and developing client relationships
  • Preparing customer annual budgets and working within those financial boundaries while delivering improved financial performance
  • Developing and implementing new initiatives and projects with the customer
  • Responsible for managing and developing the existing management teams and employee relations
  • Responsible for Operator Licence compliance and adherence
Requirements
  • A demonstrable track record in managing high-volume, high-service-driven transport operations
  • Track record of working closely with customers and able to illustrate examples of how they have improved the relationships
  • Ability to think and work both strategically and operationally
  • Should be a successful leader of teams, have positive personal qualities and attributes
  • Excellent communication skills and the ability to converse at all levels
  • Experience of Open-book contracts, good numerical and commercial skills are essential
  • National CPC is essential
About Great Bear

At Great Bear, we are committed to employee development and recognising success for hard-working performers. We offer a wide range of benefits, including:

  • Annual Leave – Competitive holiday entitlement
  • Company Bonus – We do our best work to succeed together. When we achieve our goals, you'll be rewarded through our bonus scheme
  • Private Medical Cover – This gives you peace of mind, you have choice, flexibility, and speed of access to the most clinically appropriate care via Bupa
  • Pension scheme – we want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer
  • Life Assurance - 4 x your annual salary
  • Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year
  • Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
  • Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition, and long service awards
  • Everyday discounts - via our benefit platform, you will have access to over 50 retailer discounts for everyday savings


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