Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Specialist to join our team at FOCUS RESOURCING LIMITED. As a key member of our aftercare team, you will be responsible for providing exceptional technical support to our customers and service engineers.
Your primary focus will be on resolving product and system-related technical enquiries or warranty claims in a timely and professional manner.
You will work closely with our customers and colleagues to ensure the correct product application and operation, providing technical assistance and advice as needed.
To be successful in this role, you will require strong diagnostic and problem-solving skills, as well as excellent communication and customer service skills.
We offer a competitive benefits package, including a company pension scheme, free life assurance, and a share save scheme.
Working hours are Monday to Thursday, 09:00 to 17:00, and Friday, 09:00 to 16:30, with a 30-minute lunch break each day.
Our standard probationary period is six months, and drug and alcohol testing is a standard part of our recruitment process.
As a car driver, you will be required to use your own vehicle for work purposes.
Key Responsibilities- Provide technical support to customers and service engineers via phone and email
- Diagnose and resolve product and system-related technical enquiries or warranty claims
- Work closely with customers and colleagues to ensure correct product application and operation
- Provide technical assistance and advice as needed
- Develop and maintain strong relationships with customers and colleagues
- Knowledge of electrical or mechanical applications
- Diagnostic and problem-solving experience in a technical environment
- Experience of a technical customer service environment
- Excellent customer service and communication skills
- Ability to negotiate and influence outcomes
- Computer literate
- HND/Degree standard or equivalent experience within a technical after-sales environment
- Company pension scheme
- Free life assurance
- Share save scheme
- 25 days holiday and bank holidays (33 days)
- Subsidised staff canteen
- Car driver
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