Appointment Coordinator

3 days ago


Belfast, United Kingdom REED Specialist Recruitment Full time

We are seeking a skilled Appointment Coordinator to join our team at REED Specialist Recruitment. This is a full-time, permanent position with a salary of £23,288 per annum.

The successful candidate will be responsible for taking all inbound calls to the company, ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments.

The ideal candidate will have 6-12 months customer service experience, 5 GCSE grades A-C including Maths and English or equivalent, and excellent IT skills with the use of Microsoft Office packages.

Key responsibilities include:

  • Accurate record keeping of all interactions
  • Efficient, effective, and focused response to all enquiries via telephone and email
  • Following up on enquiries by phone and email
  • Proactively following the patient pathway to ensure consultations, investigations, procedures, and reviews are all booked accordingly
  • Processing and booking all referrals within appropriate time frames
  • Scheduling of surgical procedures within specific time scales
  • Ensuring that all patient treatment records are accurate and up to date
  • Liaising with colleagues across a variety of teams

We are looking for a motivated and organized individual who can work in a fast-paced office environment and communicate effectively with stakeholders at all levels.



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