Customer Support Specialist

3 days ago


Bridgend, Bridgend county borough, United Kingdom Flotek Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and other communication channels.
  • Respond to and resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with our engineering team to troubleshoot and resolve complex technical issues.
  • Document and update customer information and issue resolutions in our CRM system.
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends.
Requirements
  • 1-2 years of experience in a customer-facing technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong knowledge of IT and telecommunications systems and technologies.
  • High school diploma or equivalent required; degree in a related field preferred.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading technology company in the South West.


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