Network Operations Engineer

4 weeks ago

Belfast, United Kingdom CME Group Full time

Job Summary

The Network Operations Engineer III will be responsible for supporting CME Group's network infrastructure through monitoring, troubleshooting, and change implementation using industry standard best practices. The role will ensure the ongoing operation of service to end users and customers by ensuring that service is operated within agreed service levels, and in alignment with agreed policies, processes, and standards.

Key Responsibilities:

  • Act as first responders, helping to organize and control incident response.
  • Provide admission control for technical implementations.
  • Day-to-day monitoring and management of our platforms to ensure that internal SLAs, operational KPIs, and quality standards are met.
  • Handle complex technical support issues.
  • Ability to support network faults to conclusion in a multi-vendor, multi-appliance infrastructure.
  • Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests.
  • Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting changes, infrastructure and firmware updates).
  • Maintain a positive attitude and a high level of customer service at all times.
  • Contribute to the overall development of the operational systems and processes.

Requirements:

  • Extensive experience in a fast-paced, enterprise NOC role (minimum L2/L3 experience).
  • Extensive experience of networking technologies, including routing, switching, firewalls, and load balancing through advanced knowledge of:
    • R/S: OSPF, BGP, TCP/IP, L2 architectures.
    • Multicast: PIM-SM, MSDP, AnyCastRP.
    • Security: Firewalling, ACLs, industry best practice, Internet architectures.
    • Load Balancing: F5 LB, iRules, persistence, etc.
    • VPN: IPSec and SSL.
    • Wireless: standards, security, radio placement, etc.
  • Extensive experience of multiple network & firewall technologies, particularly Cisco, Fortinet, Palo Alto, F5, and Aruba Networks.
  • Understanding/experience with ISO and ITIL standards.
  • CCNP certification (or working experience to this level).

Benefits:

  • Annual Discretionary Bonus
  • Generous CME Group Pension Contribution
  • Comprehensive Bupa Private Medical Cover
  • Private Dental Cover
  • Mental Health Cover
  • Annual gym membership contribution
  • 25 Days Holiday allowance

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