Fitness Systems Administrator
3 weeks ago
About the Role:
We are seeking a skilled Systems Administrator to join our team at Frasers Group. The ideal candidate will have experience in system management tools, digital platforms, and Microsoft packages, particularly Excel.
Key Responsibilities:
- Ticket Management: Monitor and resolve support tickets related to system issues, ensuring timely responses to gym staff and escalating when necessary.
- GDPR Compliance: Oversee processes related to GDPR, ensuring all data handling and storage comply with legal and policy standards.
- Daily Audits: Conduct routine audits on direct debits and account transactions to ensure accurate billing, monitor discrepancies, and assist in maintaining membership records.
- Account and System Checks: Perform daily checks on member accounts and system functionalities to proactively identify and rectify issues.
- Gym Support: Act as the go-to technical support for gyms across the UK, providing guidance and troubleshooting assistance to ensure minimal disruption to operations.
Requirements:
- Experience in a similar role, ideally in a membership-based or retail setting.
- Proficiency in system management tools and comfort with various digital platforms and Microsoft packages (Excel is a must).
- Ability to manage multiple tasks with attention to detail, especially in audits and ticket tracking.
- A team player with excellent communication skills and a proactive approach to problem-solving.
About Us:
Frasers Group is a leading retailer, committed to developing a strong, service-driven team that shares our vision of transforming fitness experiences across the UK. We offer a wide range of benefits and perks, including a benefits package, rewards, recognition, and opportunities for career growth and development.
What's Next?
Our Recruitment Team will review your application and be in touch to arrange an interview. We look forward to hearing from you.
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