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Infrastructure Solutions Architect
2 months ago
The Infrastructure Tech Lead plays a pivotal role in providing technical direction and leadership to enhance Customer Experience for CAE's internal and external customer base. This will be achieved by;
- Providing technical guidance and leadership to the infrastructure team
- Serving as an escalation point for CAE's Infrastructure team when necessary
- Assisting with developing an infrastructure plan that will continue to accommodate the organization's future needs
The successful candidate will be responsible for:
- Leading the deployment of solutions and services, including delegation of tasks to members of the Infrastructure team
- Working with CAE's Internal and External Partners/Vendors to ensure our key toolsets are optimised for operational success
- Collaborating with Technical Services CTO team to discuss future technology strategies
- Staying up to date on technologies, solutions, and architectures to optimize information technology functions
- Taking the technical lead role for both Major Incident and Problem Management
- Continuously improving service delivery and customer satisfaction by supporting IT management frameworks
- Following best practice for Ticket Management as outlined in CAE's Standard Operating Procedure (SOP)
- Creating and updating documented processes and knowledgebase articles
- Working closely with the Service Delivery and Transition Management teams as a Technical Lead for Managed Service Customers
- Directing, developing, and coaching the infrastructure team to achieve departmental goals
- Communicating effectively at all levels within the business in both written and verbal form
- Participating in the technical on-call rota
- Attending customer sites as requested
The ideal candidate will have:
- Extensive working experience supporting Microsoft Server OS, including AD & Group Policy
- Microsoft Exchange Administration/Support, including Office365 Hybrid configurations
- Office365 Administration/Support, including Exchange/Teams/SharePoint
- Previous experience using an ITSM Platform, e.g. Autotask, Service-Now
- Exposure to Microsoft Azure or AWS
- Virtualisation technologies, including Hyper-V and VMware
- Server & Storage experience, including Dell and HPE
- Microsoft Certifications, Associate Level and above
The following skills are highly desirable:
- Experience with Windows/Application deployment software, such as SCCM or Intune/Autopilot
- Experience with SaaS monitoring solutions, including LogicMonitor, ScienceLogic, and SolarWinds
- Office 365 Identity Management, Security & Compliance
- Experience troubleshooting hardware faults and working with Vendors to resolve
- Exposure to Linux based systems
CAE Technology Services Limited is a leading provider of IT infrastructure solutions. We are committed to delivering exceptional customer experience and providing our customers with the best possible service. We are proud to be recognised as a trusted and valued partner in the industry, with multiple awards and certifications to our name.
